Serif Group

Facebook rolled out ‘Places’ to users last week and so far, mark me down as not very impressed. I’m not sure what I expected, but Facebook Places leaves a lot to be desired. I’m not sure I get why they added it, when it doesn’t really add any value to the user experience–if anything–it adds to the noise in my news feed.

I have used, some more than others, location-based services (LBS) by Yelp, Facebook, Gowalla, Whrrl, Foursquare, BrightKite, and Rally Up. SCVNGR and Loopt have found a way on to my phone, but I have not used them.

With that being said, what makes a good LBS experience?

• I like the ability to check-in easily. (Partly because I am a freak when it comes to these LBS apps – using at least 4 of them for a while) After launching the app I don’t want to touch 5 screens to let people know where I am. I also would prefer not to “add’ a place, but as an early adopter I understand that comes with the territory. In my opinion, Whrrl has this down.

• I want to be able to take a picture and post a comment easily. That’s truly sharing an experience, why else would I post my ‘check-in’ to Facebook or Twitter? Maybe this is the marketer in me coming out and not the end-user. Whrrl also has this down, making it more of a way to scrapbook your experience.

• I want my other social friends to be using the platform. Foursquare almost has this down, but this is the only edge I give to Facebook in the LBS space. Unless they improve their other features quickly, most of the general public won’t see the point of why anyone would want to check-in anywhere.

• As much as I cringe to see myself typing this–I want some sort of scoring system. I kinda like how Foursquare has the points thing going. I also love the idea of badges. It makes much more sense to me than Gowalla’s items. And the mayors? That’s fun. Even my two kids get into the mayor thing. Asking me “hey daddy, are you the mayor of this place?” when the see me checking in on my phone.

If you can’t tell already, I love Whrrl. If you haven’t tried it, please do. Foursquare will likely win out, since it has a lead with user adoption. But let’s hope Facebook starts going places with it’s attempt at a LBS, because if it doesn’t it may just kill the public confidence in why one can be helpful for both social consumers and social marketers.

1.    Make it personal.

2.    Email early and consistently.

3.    Add an incentive.

4.    Include a clear call to action.

5.    Send a holiday greeting.

A day or two after writing my previous post about the upload trick for a Facebook page, Facebook’s recently updated iPhone app’s newest feature gives page admins the ability to update from their iPhone and even post pictures. I had been investigating that problem for a few days and had no success finding any other blog or forum that had an answer.

I consider myself a novice blogger, a little too ADD to concentrate long enough to establish my point in writing. Combine my creative randomness with my perfectionist nature, and it’s nearly impossible to write. With practice, I can only get better.

Facebook pages are like nesting dolls. Everytime I think I figured it out, there is something new. My latest interests are polls, the new @ mentions in updates and SMS (texting) with Facebook.

SMS with Facebook

Did you know that someone on Facebook can become a fan of your page without internet access? I didn’t until I started investigating the page’s customization features. To become a fan of my company’s Facebook page just text ‘fan serifgroup’ to FBOOK (32665) – standard text rates apply, but the service via Facebook is free. Status updates from our ‘serifgroup’ page will then come to your phone as SMS messages. Of course you can always opt out of this feature, but you will still be a fan until you reply ‘unsub’ to FBOOK.

I find this extremely appealing for companies who want to capture a younger crowd who use text as a key communication platform. Build your fan base and nurture those fans into another channel whether it be email or an existing text campaign.

I noticed that you need to have activated the mobile feature on your Facebook preferences to have it reconcile who wants to ‘fan’ a page, but if someone is in the ‘texting’ target, they have probably already done this.

Polls

As a design and marketing firm, we like to do a little informal research on what people think about projects we’re working on. Since we have a handful of fans on our Serif Group Facebook page we thought we would ask their opinion. We looked into a few polling apps for our page and found two different apps that had what we wanted, but only if we could combine them. We want to be able to add a Poll tab or even a url link to a poll that has the ability to use images in the questions. The one we found has the ability to use images, but it is only available as a box in the boxes tab. The other one is limited to text only, but integrates well into a page. If I could develop a poll app that could combine the two, it would be a great tool for any fan page.

Facebook @ mentions

There has been a lot of talk about how Facebook has copied Twitter by using the @ feature to mention people. I don’t get it. Although Facebook did use the Twitter @ symbol, does Twitter own exclusive rights to that symbol? Didn’t email own that first? The most common element of the new feature is the ability to reference others and have it appear in their stream. Although this was an inevitable maturation of the product, I’m not convinced the Facebook developers got this idea from Twitter–but that’s just my opinion.

Twitter and Facebook for business: an introductory workshop

Do you want to know how to use Twitter? Should you use Twitter for business? How can it help you and not overwhelm you? We’ll address these issues in our introductory workshop for users just getting into Twitter and Facebook for business.

This workshop will give a basic overview of Twitter and some great tools to help you leverage its power to keep your finger on the pulse of your industry, and monitor what people may be saying about your company or industry. We will also introduce you to common Twitter etiquette and suggested best practices.

Even if you have a small business you can effectively use Twitter as a personal tool to network with others and engage in meaningful conversations.

Facebook is a great tool for connecting with old friends, but did you know that it can be an effective way to spread word about your business or organization?

At this workshop we will show you how to set up your business most effectively on Facebook, and introduce you to other tools to get the word out about your business to local users on Facebook.

We will also briefly discuss other social tools to assist you in managing multiple accounts, as well as what people are saying about your business on the internet.

Cost to attend is $50 and seating is limited. Register today!

First workshop- 10am-1:00pm  on May 12th  sold out

Second workshop- 10am-1:00pm on May 27th 

Offices of Serif Group and Inbox Orange

207 East Reynolds Road, Suite 210, Lexington, KY 40517

The last hour will be a casual and informal lunch conversation. Lunch will be provided by Corky’s Ribs and BBQ.

Join us for an Orange Open House at the offices of Serif Group and Inbox Orange to celebrate the first anniversary of Inbox Orange, an email marketing firm.  Please drop in and visit on Wednesday, January 7, 2009 from 4-7 p.m. We will enjoy catering by Corky’s, drinks, and networking—and don’t forget to grab a swag bag of goodies provided by our clients before you leave! Click here for a map and driving directions. 

One more thing …

In keeping with the Christmas spirit. If you live in the Lexington area the local Ronald McDonald House needs your help. As you may or may not have heard, the Ronald McDonald House had a flood in their house due to a leaking fire sprinkler system on Monday. As a result, many, many gifts collected for sick and hospitalized children were ruined.  If you would like to help the Ronald McDonald House out in this critical time of need, they have asked for folks to help the House with either gift cards to stores like Kroger and Wal Mart or to simply consider making a financial contribution. There was quite a bit of damage to the room they had the toys in and they will also need to replace some or all of their board room furniture.