Posts written by Bill Powell

Yesterday, we happened across this great video featuring Michael Bierut of Pentagram—designers of some of the world’s most famous brands. I enjoyed the way he breaks down the four different types of logos

1. Wordmark
2. Pictoral
3. Abstract iconography
4. Logo system

And his comparison of a logo design to a swimming contest instead of a diving competition? Pretty brilliant.

It’s not what kind of splash you make when you hit the water. It’s how long you keep your head above that water. —Michael Bierut

Now if only we could design another swoosh and find a client to invest in marketing it the way Nike did. Though the $35 was probably nice for a student’s budget, and the Tiffany ring was undoubtedly beautiful, I’m glad she eventually received something more as a token of their appreciation.

“The purpose of art is washing the dust of daily life off our souls.” –Pablo Picasso

Are our souls just way too dusty? I recently came across a video that got me thinking. Is there too much great stuff out there? Are we so overly-programmed to tune out stimuli from meaningless and unverified sources that we will ignore great work when presented to us?

World-renowned and notorious artist Banksy set up an experiment recently on a street in New York. He offered his work for $60 and hired an older man to sit at the booth all day to see if he would find any buyers. For perspective, Banksy’s work Keep it Spotless went for $1.8 million in 2008.

Would you pay $60 for a Banksy?

Another similar sting operation was set up in a subway station in Washington D.C. with famous violinist Joshua Bell… would you stop to listen –would it even phase you?

Check out this article from bloomberg.com for more on art vs. hype.

Among the numerous things that fill a normal week with work, family, exercise and the occassional game on my iPhone is the routine of catching a TED talk.

If you’re not familiar with TED. From the TED website –”TED is a nonprofit devoted to Ideas Worth Spreading. It started out in 1984 as a conference bringing together people from three worlds: Technology, Entertainment, Design. ”

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This is a guest post from our friends at Inbox Orange

Based on lessons learned, knowledge of the industry and customer challenges, we’ve identified 11 best practices to “bulk” up your email marketing program for a successful 2011. You’re subscribers will be happy if you do.

Our suggestion on how to get started is to evaluate where you are currently then map out a process with a time line to improve your email marketing strategy. If you need an extra hand, we’re always here to help.

1. Get permission!

Map out each customer touch point to identify opportunities for organic list growth in a comfortable environment (store front, call center, sales representative, website, social media, viral campaigns, etc.). Compose a value statement of “why” they should subscribe and communicate that statement through each touch point.

2. Say hello.

Welcome your new subscriber to thank them, set expectations and enhance their experience. Most email service providers have built- in automation to streamline this task. Read More.

3. Mind your voice.

The tone or “voice” of all communication should reflect your corporate culture and your brand. I highly recommend the book “Delivering Happiness” to explore corporate culture, establish core values and create customer loyalty. This book is excellent and easy-to-read. I couldn’t put it down!

4. Listen.

Ask questions to get to know your subscriber to guide relevant communication. This includes frequency. Identify how often your subscriber would like to hear from you then honor that request. Read More.

5. Segment.

Take the information obtained above and segment your audience to send relevant content. Learn more.

6. Organize.

A marketing calendar and / or schedule not only makes your job easier but will keep fellow employees and vendors on task as well.

7. Set goals.

Set at least one goal for the campaign with a clear call-to-action. Prior to send, double check that you met that goal.

8. Design.

Design goes beyond pretty pictures and performance-driven design will improve results. Learn More.
Outlook, Yahoo and Gmail have made a few changes that challenge email marketers. Learn More.
Incorporate social media into your email campaigns. Learn More.

9. Test.

Test, test and retest. Send a test to different email clients to make sure your campaign is rendering properly and your message is getting across.
Conduct and A/B Split Test prior to hitting send to enhance engagement. ExactTarget is launching a new feature in a few weeks to simplify this important task.

10. Measure results.

Data leads to great insight that will only improve your email marketing program. Listen to your customer. If you add value to their lives, positive results will follow.

11 Automate.

Work smarter.Use automation to enhance the customer experience. Automate to send relevant life cycle campaigns such as happy birthday, happy anniversary, customer service evaluations and reminders based off of purchase behavior. Tie automation into your CRM or POS and wow!