connections 2008

Seth Godin calls it interuption marketing and Steve Yastrow calls it ‘Brute Force Branding” Steve was a speaker this morning at the ExactTarget conference. He is the author of two books, the latest being “We. The Ideal Customer Relationship.”

Some thoughts from Steve Yastrow:
We get more than 5000 branding messages. How many actually work? Not many can cut through the clutter with brute force. Yastrow says that we need to use brand harmony-an overall picture that prospects experience from your brand, thus creating an image of your brand.

Most marketers think that they are the ones who brand the company. But it is the customer who brands the company. It is not what is said, but what is heard.

Yastrow says that the goal for marketers should be to create a customer relationship that is an ongoing conversation in which your customers never think of you without thinking of both of you. Not two. We.

More from the conference later.