Welcome Home

By: > September 14th, 2017
“Courage is the power to let go of the familiar.” Raymond Lindquist
 
Serif Group Office Moves from Walton Avenue

photo by Shaun Ring

We closed the doors of our shared studio space with Shaun Ring Photography at the beginning of June. Moving our office wasn’t something we had planned, nor was it really on the radar. But sometimes it’s the unexpected that turns out to have been the best plan after all. Sure, the studio in Warehouse Block on Walton was amazing and incredibly cool, but this new space is coming together. It feels just right, feels like home.

Because it is. Our office is now located in the Hartland neighborhood off Tates Creek Road, and we couldn’t be more thrilled. There was a bit of an uneasy feeling to leave behind the space that we had been so comfortable in for the past five years. It was more than concrete flooring, exposed beams, and swiveling barn doors. The space was dreamy and airy. Make no mistake clients, strangers, and friends felt the energy when they walked in.

The new office was put together by our friend, Wendy, and is 100% Serif Group. A business that started out of a home 17 years ago has circled back to a new home. You’ll find us older, wiser, yet just as comfortable and even more courageous than ever. If we haven’t seen you in awhile, you’re welcome to come by for a chat and a snack. Or we can meet you at our other favorite work space — any local venue that has wifi.

Oh, and we’d be remiss if we didn’t mention how the tables turned in our relationship with Shaun Ring. We got to be his real estate client as he helped us buy our new home and sell our old home in record time. The process couldn’t have gone more smoothly. 

More than pretty pictures

sample websites by Serif Group Creative Marketing Agency
By: > August 16th, 2017

One of our favorite platforms is website design. The internet is an interactive, 24/7, living and changing extension of your brand. Personally, almost every buying decision I make involves a web search for reviews, pricing, coupons or location. A business without a web presence is rarely considered an option.

Our small group can build your brand and a cohesive image from the ground up—carrying it through from print to website design—start to finish.

The sites designed by Serif Group consider the user experience and are easy to update. We put the tools in your hands to do that. No more nickel and dime billing to update a phone number, photo or calendar. Unless you’d prefer to avoid the hassle, of course. We maintain several client sites and social media campaigns.

There are tricks of the trade to get a website to appear high in rankings when people search the web. This is called SEO (search engine optimization). The Serif Group has these skills, and the efforts to optimize your website can be as simple or vast as your budget allows.

Sample website design

Check out some of the sites we’ve done both branding and website design for, and let us know in the comments what you think.

Ready to move forward? Give us a shout!

 

Does your service have credibility?

By: > August 18th, 2008

Marketing author Tom Peters once said: “Coffee stains on airline seat trays make you wonder about airplane engine maintenance.”

Everything your customer experiences, directly and indirectly, affects the way you are perceived.

You spend thousands of dollars on buying the right advertising, noodling over every single detail of copy and artwork, but if your employees take their smoke break right outside your front door where customers can see them, doesn’t that say more than any ad copy?

Are your companies delivery trucks clean? Is the person who answers your phones courteous and friendly? If your ads promise a great experience or great service, every part of your company needs to sell that idea, not just the commissioned staff.

Small businesses often have many disadvantages going against larger ones, but one advantage a small business has is the ability to control these “minor’ details more effectively. Make sure your customers expectations are met with EVERY experience they have with your company. Your brand, is your promise to your customers. Give your company’s brand credibility–in everything you do.

(Special thanks to Tom Fishburne for letting me use his cartoon).

Image IS everything

By: > August 15th, 2008

 

A New York Times blogger (Errol Morris) just wrote an interesting article on images and the power they have. In his article/blog he interviews Hany Farid, a Dartmouth professor who is an expert on digital photography and said this about the Iranian missile photo (without Godzilla) published almost everywhere on July 10th.

“Oh look, this picture? It’s a fake. This picture? It’s a fake.” But you know what people remember? They don’t remember, “It’s a fake.” They remember the picture. And there are psychology studies, when you tell people that information is incorrect, they forget that it is incorrect. They only remember the misinformation. They forget the tag associated with it.

I remember when my youngest son was a few months over 2. He didn’t even know his alphabet yet, but he knew when he saw a McDonald’s logo. He even would watch American Idol with us and while driving through Atlanta one time we passed a Ford production plant and he screamed: “Hey Mommy and Daddy, American Idol!” It took us a minute to figure out what he was talking about, but after was saw him pointing to the Ford logo, we realized he associated Ford with American Idol. 

Now if we all had the advertising budgets of Ford and McDonald’s we might not have a problem. One of my favorite marketing authors is Harry Beckwith and in his book Selling the Invisible, he articulates how smaller business or even independent professionals can take advantage of this same principle:

Prospects do not buy how good you are at what you do. They buy how good you are at who you are. People deal with you because the feel comfortable with you. Convey that you are “positively good.” It is better to say too little than too much. Watch what you show – lobby, clothes, business card, etc. Make sure people see who you are. Make the invisible visible. There is no correlation between the orangeness of an orange and its flavour. Growers pick oranges when they are green. They never get any riper or juicier. The oranges are coloured artificially. Seeing is believing, so check your peel. 

Have you checked your peel? If not, redo your web site, get a new brochure or maybe update your logo. Your image communicates a lot more than you think.

Here I go, I’m getting my blog on.

By: > August 8th, 2008
Here I go, I’m getting my blog on.

Welcome to my blog. I will learn more about what I am going to write when I actually see it. I want to write what’s on my mind about marketing, advertising, brands and local (Lexington, KY) area business interests.

I hope to post interesting links, resources and news stories that I find on the web. In the meantime, here’s a great post from a blog I frequent.