Join us for Exact Target’s email marketing conference in Indianapolis Sept. 22-25. Let us know if you would like to go. A couple of folks are already headed up there from Inbox Orange and we hope to bring you updates while there.
Tiger Woods responds to Fan’s video on youtube.
If there was ever a way to get your message out there efficiently and cost-effectively, viral is the way to go. the folks at EA Sports knew this and either contrived this whole experiment or were on their toes to respond the way they did.
Here are some other interesting links:
Marketing author Tom Peters once said: “Coffee stains on airline seat trays make you wonder about airplane engine maintenance.”
Everything your customer experiences, directly and indirectly, affects the way you are perceived.
You spend thousands of dollars on buying the right advertising, noodling over every single detail of copy and artwork, but if your employees take their smoke break right outside your front door where customers can see them, doesn’t that say more than any ad copy?
Are your companies delivery trucks clean? Is the person who answers your phones courteous and friendly? If your ads promise a great experience or great service, every part of your company needs to sell that idea, not just the commissioned staff.
Small businesses often have many disadvantages going against larger ones, but one advantage a small business has is the ability to control these “minor’ details more effectively. Make sure your customers expectations are met with EVERY experience they have with your company. Your brand, is your promise to your customers. Give your company’s brand credibility–in everything you do.
(Special thanks to Tom Fishburne for letting me use his cartoon).
A New York Times blogger (Errol Morris) just wrote an interesting article on images and the power they have. In his article/blog he interviews Hany Farid, a Dartmouth professor who is an expert on digital photography and said this about the Iranian missile photo (without Godzilla) published almost everywhere on July 10th.
“Oh look, this picture? It’s a fake. This picture? It’s a fake.” But you know what people remember? They don’t remember, “It’s a fake.” They remember the picture. And there are psychology studies, when you tell people that information is incorrect, they forget that it is incorrect. They only remember the misinformation. They forget the tag associated with it.
I remember when my youngest son was a few months over 2. He didn’t even know his alphabet yet, but he knew when he saw a McDonald’s logo. He even would watch American Idol with us and while driving through Atlanta one time we passed a Ford production plant and he screamed: “Hey Mommy and Daddy, American Idol!” It took us a minute to figure out what he was talking about, but after was saw him pointing to the Ford logo, we realized he associated Ford with American Idol.
Now if we all had the advertising budgets of Ford and McDonald’s we might not have a problem. One of my favorite marketing authors is Harry Beckwith and in his book Selling the Invisible, he articulates how smaller business or even independent professionals can take advantage of this same principle:
Prospects do not buy how good you are at what you do. They buy how good you are at who you are. People deal with you because the feel comfortable with you. Convey that you are “positively good.” It is better to say too little than too much. Watch what you show – lobby, clothes, business card, etc. Make sure people see who you are. Make the invisible visible. There is no correlation between the orangeness of an orange and its flavour. Growers pick oranges when they are green. They never get any riper or juicier. The oranges are coloured artificially. Seeing is believing, so check your peel.
Have you checked your peel? If not, redo your web site, get a new brochure or maybe update your logo. Your image communicates a lot more than you think.
Wouldn’t it be great if there was a medium that could give you reports of exactly how many people interacted with your message? New billboards from Quividi that can identify your sex and customize a message directly to you. Or even send a message directly to you while you’re waiting for a friend at the mall (HolsonicSmart billboards)… without headphones and without others around you hearing it.
Instead of waiting for tomorrow to happen, try taking the first step towards the future and getting great feedback from your marketing message through an opt-in email campaign. Find out who’s reading your messages and send each customer information that they’ve asked to receive.